Troubleshoot missing or unexpected usage
Check ShareAI workspace selection, source attribution, time filters and request results when usage is missing or a recorded cost is unexpected.
On this page
Start with the recorded request and its owning workspace. A page-loading error and an empty usage result mean different things.
Check in this order#
- Confirm the workspace that owns the credential or accepted agreement.
- Select All sources and All consumption.
- Expand the date range, noting that chart buckets use UTC.
- Clear Model and Tag, then refresh.
- Reapply the source and environment filters one at a time.
An error is not a zero balance#
If Usage says data could not be loaded, refresh or return later. Do not interpret a failed analytics read as zero requests. Likewise, a chart that did not load does not invalidate a successfully displayed numeric breakdown.
Retries and interrupted responses#
A repeated request can produce a separate usage record. Stopping generation does not undo completed processing. Preserve the original result and request identifier when investigating retries.
Ask for help#
Include the workspace type, selected period, source/environment, model identifier and request ID or timestamp. Describe the expected and observed result. Keep API secrets, payment details and private prompt text out of routine support messages.
Last updated September 15, 2026